Privacy Policy

DriveQ is an automotive discovery, comparison, and lead-generation platform. We help visitors research vehicles, compare options, find dealers, and submit enquiries.

This policy describes what information we process, why we process it, and the choices available to you.

This policy applies to the DriveQ public website, including enquiry workflows, dealer discovery pages, account pages, and related web features operated by DriveQ.

It does not govern third-party websites, dealer systems, or OEM platforms that may have their own privacy notices.

We process information in three broad categories:

• Information you submit directly in forms or account workflows.
• Information captured automatically during your visit and enquiry journey.
• Information required to route and process enquiries with relevant dealers.

Depending on the page and action, DriveQ may collect:

• Name and mobile number submitted in enquiry forms.
• City and locality/location details entered or selected by you.
• Vehicle interest details such as brand and model.
• Preferred model text in dealer lead forms.
• Email address, name, phone, and city if you create a DriveQ account.
• Profile updates you provide in account settings.

If a journey captures additional model configuration details, those are processed only for your enquiry context.

When an enquiry is submitted, DriveQ captures contextual data such as landing page URL, referrer URL, browser type, device type, language preference, and a session identifier.

DriveQ also processes campaign parameters (for example, UTM parameters) when available.

For security and reliability, request metadata may include network details such as IP address and user-agent information as received through server request headers.

DriveQ primarily uses location information that you type or select in forms (such as city and locality) for dealer matching and response quality.

In some browsing flows, your browser may request geolocation permission to suggest a city. You can deny this permission and continue using the website.

Place suggestions and place-detail lookups may be processed through integrated location services routed via DriveQ APIs.

DriveQ uses browser storage and similar technologies to support session continuity, preferences, and feature behavior (for example, enquiry session identifiers, selected city, recent searches, wishlist state, and compared/recently viewed cars).

Where authentication features are used, cookies or equivalent session mechanisms may be used to keep users signed in.

You can control cookie/storage behavior through your browser settings, though certain features may not function correctly if storage is disabled.

DriveQ uses information to:

• Provide vehicle discovery, comparison, and dealer-finding services.
• Receive and process your enquiry requests.
• Match enquiries to relevant dealers and support follow-up communications.
• Improve service quality, stability, and abuse prevention.
• Understand campaign and traffic effectiveness.

When you submit an enquiry on DriveQ, we process the details you provide along with contextual routing information to create and manage your enquiry record.

This may include processing your name, mobile number, location/city, vehicle interest, and technical context needed for delivery, duplicate prevention, and service quality.

DriveQ is a lead-generation platform. If you submit a vehicle enquiry, relevant information may be shared with an appropriate dealer or dealership so they can contact you regarding your enquiry, including pricing, availability, test drives, or related purchase support.

Dealer follow-up communications are managed by the relevant dealer and may be subject to their own processes and policies.

DriveQ uses third-party infrastructure and service providers for hosting, content delivery, enquiry processing, communication workflows, and platform operations.

We may also use integrated services for place autocomplete, place-detail resolution, geolocation-assisted city detection, and advertising delivery.

DriveQ may process campaign attribution information and may display advertisements using integrated advertising services where configured.

Advertising or analytics partners may process technical signals necessary for ad delivery and measurement under their own terms.

This policy is limited to integrations currently implemented in DriveQ systems and may be updated when integrations change.

By submitting enquiries, you consent to receiving communications related to your enquiry from DriveQ and/or the relevant dealer, including calls, messages, and follow-up contact.

Where promotional communications are sent by DriveQ, you may opt out using available unsubscribe or preference controls.

DriveQ retains information for as long as reasonably required for enquiry handling, service operations, record-keeping, dispute management, fraud prevention, and legal or compliance obligations.

Retention periods may vary by data category and business purpose.

DriveQ applies reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, or disclosure.

No internet transmission or storage system can be guaranteed completely secure. You should use caution when sharing information online.

You may generally choose to:

• Not submit optional information in forms.
• Disable browser storage features through your browser controls.
• Decline browser geolocation permissions.
• Request updates or corrections to information you have provided.

If you have a DriveQ account, you can update profile details through your account page.

For enquiry-related corrections, contact DriveQ using the details in this policy and include sufficient context so we can identify your request.

DriveQ may link to third-party websites or services. DriveQ is not responsible for the privacy practices, security, or content of third-party platforms.

You should review the relevant privacy notices of those third parties before sharing information directly with them.

DriveQ is intended for users who can lawfully engage in vehicle research and enquiry activities. We do not knowingly solicit personal information from children in violation of applicable law.

If you believe personal information of a child has been submitted, please contact us for review and appropriate action.

DriveQ may update this Privacy Policy from time to time to reflect business, technical, legal, or regulatory changes.

The updated version will be posted on this page with a revised Last Updated date.

This Privacy Policy is intended to operate under applicable laws of India, including relevant data protection and information technology frameworks as applicable to DriveQ's operations.

Specific legal interpretations may depend on facts, applicable regulations, and competent jurisdiction.

For privacy questions, data requests, or grievance escalation, please use the official DriveQ contact channels below.

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